Days of Work: Mon – Fri
Summary of position:
Work under the supervision of the Head of Conveyancing to support the Conveyancing Department in delivering a high level of customer service to clients. The role will involve ensuring the smooth running of the Department by progressing files and performing a variety of duties. Such duties to include, but not limited to, raising and reviewing enquiries, drafting legal correspondence, answering phones and greeting visitors and communicating with solicitors, Estate Agents, clients and other key stakeholders.
The Ideal Candidate:
The ideal candidate will be able to assist the Conveyancing Department by proactively communicating both internally and externally with key stakeholders by progressing files throughout the progression of matters to ensure customer satisfaction. They will act in a friendly manner, tailor their approach to fit the needs of each client and be confident in communicating with clients via email, telephone and in person.
The ideal candidate will have excellent organisation skills and be able to autonomously manage their workload.
Key Responsibilities
- Raise and review enquiries.
- Build strong relationships with clients.
- Attend conferences with clients.
- Carry out file reviews and Risk Assessments
- Efficiently and proactively communicate with clients and key stakeholders.
- Progress transactions promptly.
- Adhere to deadlines.
Person Specification
Qualifications & Training
- Training and qualifications relevant to conveyancing.
- Law Degree.
Experience
- Previous experience in a fast-paced office environment.
- Experience working with clients.
Qualities and Attitudes
- Communication skills: You will be working with a wide range of people, from our clients to other solicitors and Agents, so the ability to communicate well and in a professional manner is essential.
- Written communication skills: spelling and grammar.
- Attention to detail: high level of accuracy and attention to detail when preparing legal documents or filling out forms and statements.
- Teamwork: able to work with clients, lawyers, and legal secretaries.
- Strong sense of discretion.
- Courteous and professional demeanor.
- Demonstrate that you can cope well under pressure.
- IT skills: Most work is be carried out electronically.
Knowledge
- Understanding on how to use MS Office.
- Legal terminology, regulations and HM Land Registry system, although full training will be given.
- Ability to work with legal technology (HM Land Registry filing, computer systems, transcription software, Dictaphone etc)
- Understanding of the conveyancing process.
